Refund policy
Refund and return policy
Thank you for choosing 01 Big Store, where streetwear meets fashion in bold and innovative ways. At 01 Big Store, we pride ourselves on our meticulous attention to detail and commitment to craftsmanship. We pride ourselves on providing quality products and services to our valued customers. If for any reason you are not satisfied with your purchase, we offer a hassle-free refund and return policy for your peace of mind.
30 days return policy:
We gladly accept returns within 30 days of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.
To initiate a return:
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Contact Us: Before returning items, please contact our returns team at info@01bigstore.com to initiate the return process.
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Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
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Pack the item: Pack the item securely in its original packaging, including any accessories if you provided them.
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Specify RA number: Write the specified RA number clearly on the outside of the package.
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Return Shipping: We will provide return shipping
Refund process:
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.
Non-refundable items:
Certain items are non-refundable, including:
- Opened or used products
- Gift
Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately at info@01bigstore.com with details and photos of the problem. We will work to resolve the issue promptly.
Contact information:
If you have any questions about our refund and return policy, please contact us by email at info@01bigstore.com or by phone at +49 15510510119